At AryaGo, we strive to provide the best possible experience to our customers. However, we understand that there may be instances where you may have grievances or concerns. We have established the following Grievances and Redressal Policy to address such issues:

1. Grievance Submission:
   Customers can submit their grievances in writing via email to [email protected] or by calling our customer service hotline at +91-7481-055-055.
   Grievances should include details such as booking reference number, date of travel, nature of the grievance, and any supporting documentation.
    
2. Grievance Handling:
   Upon receipt of a grievance, AryaGo will acknowledge the complaint within 24 hours.
   Our dedicated grievance handling team will thoroughly investigate the issue and strive to provide a resolution within 7 working days.
    
3. Escalation Process:
   If the resolution provided is unsatisfactory, customers may request for the grievance to be escalated to a higher authority within AryaGo.
   Escalated grievances will be reviewed by senior management, and efforts will be made to provide a satisfactory resolution within an additional 7 working days.
    
4. Transparency and Communication:
   AryaGo is committed to maintaining transparent communication throughout the grievance redressal process.
   Customers will be regularly updated on the status of their grievance until a resolution is reached.
    
5. Review and Feedback:
   Following the resolution of a grievance, customers will be invited to provide feedback on their experience with AryaGo's grievance redressal process.
   Feedback will be used to continuously improve our services and ensure customer satisfaction.
    
6. Legal Recourse:
   If customers are not satisfied with the resolution provided by AryaGo or if their grievance remains unresolved, they may seek legal recourse as per applicable laws and regulations.
    
7. Record Maintenance:
   AryaGo will maintain records of all grievances received, including details of the complaint, investigation, resolution, and customer feedback.
   These records will be kept confidential and used for internal review and improvement purposes only.
    
8. Contact Information:
   For any grievances or concerns, please contact us at [email protected] or call our customer service hotline at +91-7481-055-055.

Note: AryaGo reserves the right to update or modify this Grievances and Redressal Policy as deemed necessary, without prior notice.